Shipping policy

Thank you for shopping with ZOE WAI TAM. We focus on supplying high-quality daily tableware and household dining accessories for global buyers. We adhere to strict order fulfillment and protective shipping standards, ensuring all fragile tableware goods are precisely sorted, safely packaged and delivered to customers intact within a reasonable delivery schedule.

1. Order Processing Time

All confirmed tableware orders will undergo careful quality inspection, shockproof packaging and formal processing within 1-3 business days after order confirmation, excluding weekends and public holidays. During peak sales periods and large promotional events with heavy order volumes, standard processing timelines may be extended slightly. Our team will send prompt notifications to customers once notable delivery delays occur.

2. Shipping Rates and Delivery Estimates

Shipping fees for all tableware orders are automatically calculated and clearly presented on the checkout page before payment, allowing customers to view all logistics costs transparently prior to purchase.
Estimated delivery times:
Standard Shipping: 15 business days
All stated delivery periods are estimated and non-binding. Actual parcel arrival times may be affected by courier service disruptions, customs clearance progress, severe weather, global logistical restrictions and holiday arrangements in destination countries.

3. Shipment Confirmation and Order Tracking

After your tableware order is dispatched from our warehouse, you will receive an official shipment confirmation email containing unique parcel tracking information.
Tracking status and real-time logistics data will generally be updated and available for customer viewing and inquiry within 24-48 hours after the carrier completes parcel collection and system synchronization.

4. Address Disclaimer and Parcel Exception Handling

Customers are required to double-check and confirm the accuracy and completeness of their delivery address during checkout to avoid misdelivery, package returns or parcel loss. ZOE WAI TAM shall not be held accountable for delivery failures caused by incorrect or incomplete address details provided by customers. Any packages returned due to address errors will incur additional reshipping fees covered by the buyer.
If your tableware parcel goes missing during cross-border transit, please contact our support team within 7 days of your expected delivery date to launch a logistics investigation. If your tableware items arrive cracked, chipped or damaged during transportation, please submit a support request within 48 hours of delivery, attaching clear photos of damaged products and packaging. We will evaluate the issue and offer timely solutions.

5. Tableware Care and Usage Liability Notice

Each tableware product is equipped with professional care and usage guidelines for daily cleaning, maintenance and storage. All dining utensils should be used and maintained in strict accordance with the attached instructions. ZOE WAI TAM assumes no liability for product breakage, fading, corrosion or surface damage resulting from improper cleaning, high-temperature disinfection, unauthorized alteration or incorrect usage.

6. International Shipping and Customs Notice

International shipments of tableware products may be subject to import duties, customs taxes and other clearance fees imposed by local authorities of destination regions. All additional customs charges are the sole responsibility of customers and are not included in product prices or standard shipping expenses.

7. Contact Information

If you have any questions or concerns regarding this Shipping Policy and your order logistics status, please feel free to contact our official customer support team through the information below:
Trade Name: ZOE WAI TAM
Phone number: +852 2549 4964
Email: info@nexorvane.shop
Physical address: Third Street, Sai Ying Pun, HK, Hong Kong SAR China